Managing Users

This page covers everything you need to manage teacher, student, and parent accounts.

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Problem: You need to add, remove, or update people in your school.

Solution:

1. Use Users → Teachers to invite or deactivate teachers.
2. Use Users → Students to create, import, or deactivate students.
3. Link parent accounts from a student’s profile.

Note

Deactivating a user preserves their historical data (e.g., groups, student progress) for future reference.

Verification: The person appears in the correct list with the right status (Active / Pending / Deactivated).

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Managing Teachers

Invite a Teacher

1. Go to Users → Teachers.
2. Click Invite Teacher.
3. Enter the teacher's email address.
4. Click Send Invite.

The teacher receives an email with a link to set up their account. The link expires after 24 hours — if it expires, resend the invite.

Resend an Invitation

1. Go to Users → Teachers.
2. Find the teacher — their status will show Pending.
3. Click the three-dot menu (⋮) next to their name.
4. Click Resend Invite.

Deactivate a Teacher

When a teacher leaves your school:

1. Go to Users → Teachers.
2. Click on the teacher's name.
3. Click Deactivate Account.
4. Confirm the action.

Their account is deactivated — not deleted. Their historical data (groups, student progress under their supervision) is preserved.

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Managing Students

Create a Student Account

1. Go to Users → Students.
2. Click New Student.
3. Fill in:
   • First name
   • Last name
   • Email address (use a school-issued email or parent email)
4. Click Create Student.

The student receives an invitation email to set their password.

Bulk Import Students

If you need to add many students at once:

1. Go to Import in the sidebar.
2. Download the Student Import Template (CSV/Excel).
3. Fill in the template with: first_name, last_name, email.
4. Upload the completed file.
5. Review the preview and click Import.

Validation errors

If some rows fail, the rest still import. Download the error report to see which rows need fixing.

Reset a Student's Access

If a student is locked out:

1. Go to Users → Students.
2. Click on the student.
3. Click Resend Invitation to send them a new password-setup link.

Deactivate a Student

When a student leaves your school:

1. Go to Users → Students.
2. Click on the student's name.
3. Click Deactivate Account.

Their data is preserved. If they return, you can reactivate the account.

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Managing Parent Accounts

Parents are linked to students. When a parent account is created, they can see their child's progress.

Link a Parent to a Student

1. Go to Users → Students.
2. Click on the student's name.
3. Find the Linked Parent section.
4. Click Add Parent.
5. Enter the parent's email address.
6. Click Send Invite.

The parent receives an invitation to set their password. Once set up, they can log in and view their child's progress.

Remove a Parent Link

1. Go to Users → Students → [Student Name].
2. Find the parent in the Linked Parent section.
3. Click Remove.

Caution

Removing a parent link does not delete the parent’s account. It only unlinks them from the student.

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User Roles Summary

Role	What They Can Do
Admin	Full access — curriculum, users, reports, settings
Teacher	Create groups, view student progress within their groups
Student	Practise questions in the student app
Parent	View their linked child's progress only